Complex Problem Solver
4 weeks ago
We are seeking a highly skilled Complex Problem Solver to join our User Operations team at OpenAI. In this role, you'll be the primary point of contact for complex customer issues, providing expert-level support and guidance to help resolve problems and improve customer satisfaction.
About the TeamThe User Operations team is dedicated to delivering exceptional customer experiences through innovative solutions and world-class support.
In this role, you'll work closely with cross-functional teams to develop and implement process improvements that enhance customer satisfaction and drive business results.
Responsibilities- Analyze and troubleshoot complex technical issues to identify root causes and implement solutions
- Develop and maintain knowledge bases and documentation to support customer self-service
- Collaborate with cross-functional teams to drive process improvements and enhance customer experience
- Provide high-level technical support to customers via phone, email, and chat platforms
Requirements
- 5+ years of experience in technical support or related field
- Exceptional problem-solving skills and ability to communicate complex technical information to non-technical audiences
- Proven track record of delivering excellent customer service and driving customer satisfaction
What We Offer
- $160,000 - $220,000 per year
- A competitive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Flexible work arrangements, including remote work options
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