Complex Problem Solver

4 weeks ago


San Francisco, California, United States OpenAI Full time

We are seeking a highly skilled Complex Problem Solver to join our User Operations team at OpenAI. In this role, you'll be the primary point of contact for complex customer issues, providing expert-level support and guidance to help resolve problems and improve customer satisfaction.

About the Team

The User Operations team is dedicated to delivering exceptional customer experiences through innovative solutions and world-class support.

In this role, you'll work closely with cross-functional teams to develop and implement process improvements that enhance customer satisfaction and drive business results.

Responsibilities
  • Analyze and troubleshoot complex technical issues to identify root causes and implement solutions
  • Develop and maintain knowledge bases and documentation to support customer self-service
  • Collaborate with cross-functional teams to drive process improvements and enhance customer experience
  • Provide high-level technical support to customers via phone, email, and chat platforms

Requirements

  • 5+ years of experience in technical support or related field
  • Exceptional problem-solving skills and ability to communicate complex technical information to non-technical audiences
  • Proven track record of delivering excellent customer service and driving customer satisfaction

What We Offer

  • $160,000 - $220,000 per year
  • A competitive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Flexible work arrangements, including remote work options


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