Parts Call Center Sales Representative

3 weeks ago


Olympia, Washington, United States Western Star Northwest Full time
Job Description

We are seeking a highly skilled Parts Call Center Sales Representative to join our team at Western Star Northwest. This role will be responsible for providing exceptional customer service and sales support to our customers, while maintaining a high level of productivity and accuracy.

Responsibilities:

  • Provide accurate and timely price quotes and information to customers using the Company telephone system.
  • Sell heavy duty truck parts using parts manuals, both hard copy and electronic, with excellent customer service skills.
  • Locate available parts using identified resources for when the dealership is out of stock of requested parts.
  • Greet and assist customers with parts orders and questions using the Company telephone system.

Requirements:

  • High school diploma or equivalent preferred.
  • Prior customer service and parts experience required.
  • Must be professional and safety-minded at all times, with good communication and customer service skills.

Estimated Salary: $45,000 - $65,000 per year, depending on experience and qualifications.



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