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Front Desk Coordinator

2 months ago

Medford, Oregon, United States LA CLINICA DEL VALLE Full time
About the Role

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at La Clinica del Valle. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience from check-in to check-out.

Key Responsibilities
  • Customer Service: Provide professional and welcoming service to patients and visitors, responding to their needs and concerns in a timely and respectful manner.
  • Registration and Scheduling: Collect and enter patient information accurately and securely into our electronic health record system, ensuring all consents are scanned into our practice management system within 24 hours.
  • Insurance Verification: Verify insurance eligibility and obtain benefit details through provider portals and websites, ensuring that patients are aware of their coverage and any out-of-pocket expenses.
  • Financial Management: Assess patients' financial status and refer them to financial support programs and benefit enrollment specialists as needed, ensuring that patients receive the support they need to access our services.
  • Scheduling and Coordination: Check-in patients for appointments across various care modalities, manage schedules through our centralized booking system, and support outreach to patients about upcoming appointments and needed care.
  • Payment and Billing: Collect payments, co-pays, and accurately apply payments to patient accounts, issuing receipts to patients as needed.
  • Quality Assurance: Participate in quality improvement initiatives to improve workflows, identify gaps, and enhance patient experience, ensuring that our services meet the highest standards of quality and care.
Requirements
  • Education: High school diploma or GED required.
  • Experience: 1 year experience in a medical, dental, or customer service setting preferred.
  • Skills: Excellent verbal and written communication skills, attention to detail, and proficiency with computers, tablets, and mobile devices.
  • Language: Bilingual in English and Spanish strongly preferred.
What We Offer

As a Patient Service Representative at La Clinica del Valle, you will have the opportunity to work in a dynamic and compassionate environment, providing exceptional care to our patients and communities. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.