Quality Assurance Manager

2 weeks ago

Maryville, Tennessee, United States Clayton Homes Full time
Quality Assurance Manager

At Clayton Homes, we're seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for defining and implementing quality best practices, metrics, and opportunities to mature our quality skills, capabilities, and practices throughout Retail Technology.

Key Responsibilities:
  • Develop, implement, maintain, and communicate the Company's quality strategy, vision, and associated programs to mature our Quality practices.
  • Serve as an internal subject matter expert and build and mature quality functions across Clayton Technology.
  • Foster a culture of excellence, innovation, and continuous improvement.
  • Establish and maintain Quality metrics and reporting mechanisms to provide visibility into the quality and security of software products, releases, and associated code and identify areas for improvement.
  • Drive the establishment of quality guidelines, processes, and best practices for system, automation, performance, load testing, and security and risk abatement, ensuring understanding and buy-in across the organization.
  • Advocate quality in every stage of the Solution Delivery Lifecycle process, working with Portfolio, Software Engineering, and ETO (infrastructure) teams to implement proposed practices and guidelines.
  • Develop and implement a strategic roadmap for automation, data, load, performance, and API testing initiatives to improve efficiency, scalability, and product quality.
  • Establishes quality and reliability standards by engaging with members of management and with quality analysts, product owners, portfolio managers, and software engineers.
  • Manages staff selection, hiring, development, and retention. Establishes and monitors work goals and objectives. Evaluates employees through performance and development conversations, ongoing coaching, and feedback methods.
  • Provides QA support, including planning, scheduling, budget, and performance for QA activities.
  • Promotes communication to enhance and encourage employee awareness of QA requirements.
  • Creates, suggests, and recommends modifications to standard testing processes to improve quality and effectiveness in all areas, including test management, strategy, planning, and analysis.
  • Works within the larger organization to ensure employee and process effectiveness by monitoring performance or other key data-driven metrics.
  • Sets clear expectations and ensures appropriate staffing and delegation.
Requirements:
  • Implementing frameworks for quality best practices, including measurements of effectiveness.
  • Experience in multiple forms of testing, including, but not limited to: Unit testing, performance testing, integration testing, manual testing, load testing, automated testing into a CI/CD pipeline, and others as appropriate.
  • Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, professionals, and subject matter experts.
  • Strong analytical, problem-solving, and project management skills.
  • Expertise in developing and maintaining test frameworks, tools, and automation scripts using languages such as Python, Java, or similar techniques.
  • Research new or better automated, performance, and load testing solutions to keep pace with evolving company needs and requirements.
  • Bachelor's degree or equivalent technical and business experience.
  • Proven leadership experience (3-5 years) and technical experience (5-7 years) in quality assurance, system testing, and automation.
Preferred Skills:
  • Proven ability to manage and/or monitor the Quality Assurance activities associated with a discipline or project daily.
  • Understanding of the development and implementation of a Quality Assurance structure and knowledge of best practices, including various types of testing, including manual and automation testing.
  • Ability to complete all work tasks in a timely manner while remaining flexible to competing demands and adjust priorities.
  • Ability to oversee one or more simultaneous projects.
  • Ability to distinguish the audiences and tailor communications accordingly.
  • Ability to serve as a role model for performance and organizational behavior in the leadership role.
  • Ability to generate a shared commitment to the organization, build morale, and encourage ownership of goals.
  • Ability to motivate team members to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, monitoring, and reviewing performance, and providing timely and relevant feedback.
  • Ability to encourage team members to work collaboratively to accomplish goals that individual team members could not accomplish alone.
  • Ability to foster an environment open to new alternatives to traditional methods and approaches.
  • Ability to delegate, when appropriate, and clearly communicate objectives, tasks, long-term benefits, and expectations for outcomes to empower team members to take greater responsibility.
  • Deep understanding of Agile Methodologies and agile team management.
  • Familiarity with Tosca or other automated testing platforms.
  • Bachelor's degree, preferably in Computer Science or Information Technology, or 5-7 years of equivalent experience.
  • Minimum 5 years' experience in Quality Assurance.
Behavioral Competencies:
  • Driving Results: Establishes accountabilities, clarifies expectations, measures performance, and provides feedback to motivate goal achievement.
  • Team Building: Enables and encourages group members to work together to achieve tasks and goals.
  • Influence and Persuasion: Persuades, convinces, influences, or impresses others to support a specific agenda or course of action.
  • Collaboration and Teamwork: Works collaboratively with others to achieve mutual goals.
  • Deliberative Decision Making: Gathers, considers, and evaluates information to make logical conclusions.
  • Planning and Priority Setting: Identifies priorities, processes, and actions necessary to achieve an objective or idea.
  • Composure and Resiliency: Deals effectively with pressure, remains optimistic, and recovers quickly from setbacks.
  • Communicating: Provides information concisely and unambiguously, ensuring the receiver understands the message.
  • Analytical Thinking: Takes calculated risks when making decisions.
  • Accountability: Takes responsibility for performance and ownership of issues, problems, and opportunities.
  • Managing Innovation: An individual who exhibits this competency will create opportunities by fostering an environment open to new or radical alternatives to traditional methods, approaches, and products.

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