Room Attendant

3 weeks ago


Arlington, Virginia, United States LH Arlington Operating Company, LLC Full time

Job Summary

We are seeking a highly motivated and detail-oriented Room Attendant to join our team at the Loews Arlington Hotel and Convention Center. As a Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms, providing exceptional customer service, and maintaining a high level of professionalism in all interactions.

Key Responsibilities

  • Clean and sanitize all assigned rooms and bathrooms to the highest standards of cleanliness and hygiene
  • Follow the designated sequence of room assignments to ensure efficient and effective cleaning
  • Clean guestroom windows to hotel standards and replace all amenities and linens according to hotel standards
  • Keep cart and linen closets clean and orderly, and report any irregularities or discrepancies to your supervisor
  • Provide exceptional customer service to guests, responding to their needs and requests in a friendly and professional manner
  • Anticipate guest needs and demonstrate sensitivity and responsiveness to ensure complete guest satisfaction and repeat business
  • Participate in special cleaning projects and assist in the preparation and deep cleaning of VIP rooms
  • Refill cleaning bottles with chemicals according to department guidelines and maintain a clean and organized work area
  • Adhere to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
  • Perform all duties in a timely and professional manner, and maintain a positive attitude that ensures the best guest experience

Requirements

  • Service orientation and ability to work as part of a dynamic quality-driven team
  • Basic English language skills and ability to communicate effectively with guests and colleagues
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
  • Able to work a flexible schedule, including weekends and holidays

Working Environment

The Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country.


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