Restaurant Operations Manager

3 days ago


Reston, Virginia, United States MOD Super Fast Pizza, LLC Full time
About MOD

MOD Super Fast Pizza, LLC is a company that believes in creating a world that works for and includes everyone. We strive to make a positive social impact through our business practices and community involvement.

Job Title: Restaurant Supervisor Lead

The Restaurant Supervisor Lead is a key member of the store leadership team, responsible for leading, coaching, and developing the skills of Shift Supervisors and Squad Crew. This role requires a strong ability to create a positive and welcoming atmosphere for both team members and customers.

Key Responsibilities:
  • Set and sustain a high-energy tone during shifts, ensuring a positive experience for Squad Crew and customers.
  • Create a welcoming atmosphere by modeling MOD's values and promoting a sense of belonging.
  • Manage cash handling responsibilities as a Keyholder.
  • Listen, acknowledge, and resolve concerns from Squad Crew and customers, escalating issues as necessary.
  • Focus on the growth and well-being of the Squad, celebrating wins and successes.
Requirements:
  • Minimum 1 year of customer service or restaurant experience.
  • Must be at least 18 years old.
  • Previous experience coaching, teaching, and inspiring others.
  • Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner.
  • Excellent customer service skills and ability to remain calm and focused.
About the Role

This is a unique opportunity to join a dynamic team and contribute to the success of MOD Super Fast Pizza, LLC. As a Restaurant Supervisor Lead, you will have the chance to develop your leadership skills, work with a talented team, and make a positive impact on the community.

MOD is a fair chance employer and welcomes applications from diverse candidates. If you are passionate about creating a positive work environment and delivering exceptional customer experiences, we encourage you to apply for this exciting role.



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