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Program Manager of Quality and Compliance

2 months ago

San Antonio, Texas, United States Christus Health Full time

Job Summary:

The Program Manager Patient Relations and Safety is a critical role within Christus Health, responsible for ensuring the highest level of patient satisfaction and safety across our healthcare system. This position serves as a single point of contact for patients and families, addressing concerns and grievances in a compassionate and timely manner.

Key Responsibilities:

  • Investigate and resolve patient complaints and grievances in accordance with regulatory requirements
  • Facilitate performance improvement processes and patient safety initiatives to drive continuous quality improvement
  • Monitor and coordinate responses to regulatory compliance issues related to performance improvement and patient safety
  • Collaborate with healthcare teams to ensure patient-centered care and address patient concerns
  • Develop and implement strategies to improve patient satisfaction and experience

Requirements:

  • Bachelor's degree in a healthcare-related field or equivalent experience
  • At least three years of experience in a healthcare environment with interaction and problem-solving situations with patients and families, management team members, administration, and physicians
  • Knowledge of Windows, Internet, email, Meditech, Microsoft Word, and Word Perfect, as well as other software
  • Computer skills necessary to access patient complaint forms and process patient and family concerns
  • Bilingual skills (English/Spanish) strongly preferred

Working at Christus Health:

Christus Health is a faith-based, not-for-profit health system committed to delivering compassionate, high-quality care to our patients and communities. We are dedicated to improving the health and well-being of those we serve, and we are seeking talented professionals like you to join our team.