Customer Experience Manager

2 weeks ago


Renton, Washington, United States Cost Plus World Market Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Cost Plus World Market. As a key member of our leadership team, you will be responsible for modeling and leading a customer-first selling culture, driving business growth, and fostering a positive and inclusive work environment.

Key Responsibilities
  • Partner with the Store Manager to develop and implement effective sales strategies and visual merchandising plans
  • Analyze business trends and develop solutions to drive sales growth and improve customer satisfaction
  • Lead and develop a high-performing team of sales associates, providing coaching, training, and feedback to ensure exceptional customer service
  • Ensure a safe and inclusive work environment, promoting a culture of diversity, equity, and inclusion
  • Support and maintain a high level of customer engagement, driving loyalty and retention through effective communication and relationship-building
Requirements
  • Minimum 2+ years of leadership experience in a fast-paced retail environment
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members
  • Ability to work a flexible schedule, including nights and weekends, as needed
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer
  • Competitive hourly pay rate: $25.29-$29.29
  • Flexible scheduling to support work-life balance
  • Associate discount to World Market
  • A fun and supportive work environment where you feel welcome and safe
  • Eligible associates are offered medical and dental insurance, vision coverage, 401(k) savings plan, commuter benefits, employee assistance, and more


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