Lead Branch Coordinator

4 weeks ago


Chicago, Illinois, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Lead Branch Coordinator. In this role, you will be responsible for providing exceptional customer service, building strong relationships with wholesale customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction through prompt and accurate sales transactions
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Maintain precise work order files and formulas, ensuring accurate and efficient operations
  • Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
  • Tint and mix products as needed, to customer specifications
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
  • Assist in making deliveries as needed, providing excellent customer service and ensuring timely delivery
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options and making recommendations
  • Comply with inventory control procedures, ensuring accurate and efficient operations
  • Suggest ways to improve sales, driving business growth and revenue
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to retrieve material from shelves and floor stacks, and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
  • Must have at least one year of experience working in a delivery, retail, or customer service position
  • Must have previous work experience selling paint and paint-related products
Preferred Qualifications
  • Have a valid, unrestricted driver's license
  • Have at least a high school diploma or GED
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish


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