Onboarding Analyst for SaaS Companies
3 weeks ago
We are seeking a highly skilled Onboarding Analyst to join our team at ABConsulting BK NYC LLC. As a key member of our software company, you will be responsible for guiding new clients through the onboarding process, ensuring a smooth transition to our platform.
Estimated Salary: $90,000 - $120,000 per year, depending on experience.
Responsibilities- Act as the primary point of contact for new clients, providing exceptional customer service and support throughout the onboarding process.
- Collaborate with internal teams to customize and configure the software to meet individual client needs, ensuring a seamless onboarding experience.
- Maintain accurate and up-to-date client records in the CRM, identifying areas for improvement and implementing changes to enhance client satisfaction.
- 1-2 years of experience in a SaaS-related or technical role, with a strong understanding of CRMs and data organization processes.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Technical troubleshooting abilities and a proactive problem-solving mindset, with a background or interest in development or software engineering preferred.
- A competitive salary range of $80,000 - $100,000 per year, depending on experience.
- Paid time off (PTO) and sick days, with opportunities for growth and professional development.
- A collaborative and innovative work environment, with a focus on employee well-being and success.
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