Onboarding Analyst for SaaS Companies

3 weeks ago


Cedarhurst, New York, United States ABConsulting BK NYC LLC Full time
About the Role

We are seeking a highly skilled Onboarding Analyst to join our team at ABConsulting BK NYC LLC. As a key member of our software company, you will be responsible for guiding new clients through the onboarding process, ensuring a smooth transition to our platform.

Estimated Salary: $90,000 - $120,000 per year, depending on experience.

Responsibilities
  • Act as the primary point of contact for new clients, providing exceptional customer service and support throughout the onboarding process.
  • Collaborate with internal teams to customize and configure the software to meet individual client needs, ensuring a seamless onboarding experience.
  • Maintain accurate and up-to-date client records in the CRM, identifying areas for improvement and implementing changes to enhance client satisfaction.
Requirements
  • 1-2 years of experience in a SaaS-related or technical role, with a strong understanding of CRMs and data organization processes.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Technical troubleshooting abilities and a proactive problem-solving mindset, with a background or interest in development or software engineering preferred.
What We Offer
  • A competitive salary range of $80,000 - $100,000 per year, depending on experience.
  • Paid time off (PTO) and sick days, with opportunities for growth and professional development.
  • A collaborative and innovative work environment, with a focus on employee well-being and success.


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