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Practice Administrator

2 months ago

Langhorne, Pennsylvania, United States ARCH Oral Surgery Full time
About the Role

The Practice Administrator will serve as a trusted leader in the ARCH Oral Surgery team, ensuring delivery of a quality patient experience and the achievement of productivity goals.

  • Oversees all aspects of the practice including patient and referral experience, team member satisfaction, doctor satisfaction, and opportunities for improvement and growth.
  • Ensures a positive customer service experience for all patients.
  • Maintains a safe and enjoyable workplace for team members.
  • Hires and trains team members.
  • Sets goals and objectives for the Practice.
  • Monitors practice performance through tracking mechanisms, adjusting as needed.
  • Monitors the environment and facilities, making improvements when needed.
  • Ensures policies, protocols, procedures are being followed.
  • Leads HR management to include scheduling, onboarding, terminations, and performance management.
  • Engages in regular communication with team members and doctors.
  • Leads change implementation.
  • Trouble shoots issues as they occur, and proactively works to avoid issues.
  • Performs other related duties as required.
Requirements
  • Five years of related experience required.
  • Two or more years of supervisory experience preferred.
  • High school diploma or equivalent required.
  • Bachelor's degree in related field preferred.
Key Skills
  • Knowledge of medical and dental terminology.
  • Ability to work well with other team members of all levels across the organization.
  • Proficient with Microsoft Office Suite or related software.
  • Extensive knowledge of office management procedures.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
Benefits
  • Competitive pay, Bonus potential, and annual merit reviews.
  • 401(k) Plan w/Company Match.
  • Health Savings Account (HSA) with HDHP health plans.
  • Basic and Supplemental Life Insurance.
  • Spouse and Child Life Insurance.
  • Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays.
  • Long and Short Term Disability Plans.