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Director of Operations, Creative Marketing

2 months ago


Port Chester, New York, United States The Shade Store Full time

About The Shade Store

The Shade Store is a leading provider of custom window treatments, blinds, and drapery solutions. We pride ourselves on delivering exceptional customer experiences and fostering a culture of innovation and excellence.

Job Summary

We are seeking a highly skilled and experienced Director of Operations, Creative Marketing to join our Creative Team. This role will play a critical part in optimizing creative processes, ensuring project delivery excellence, and driving collaboration across departments.

Key Responsibilities

  • Oversee end-to-end creative operations, ensuring projects are delivered on time, within budget, and aligned to creative and business objectives.
  • Responsible for day-to-day operations of the creative team, including resource management, project prioritization, and workload distribution.
  • Organize and lead kick-off and status meetings with key players and stakeholders to ensure that project needs and deadlines are being met.
  • Holds team members accountable for successful intra-department collaboration and on-time delivery across all projects.
  • Collaborate with the Creative Director to develop and implement strategies for enhancing creative processes and operational efficiency.
  • Conduct project intake meetings with cross-functional partners to understand project requirements and collaboratively draft creative briefs.
  • Establish a department-wide platform for managing projects and encourage adoption across the team.
  • Develop and maintain documentation to track project progress and performance metrics.
  • Proactively identify potential roadblocks and determine how to triage issues to optimize workflow and increase overall efficiency.
  • Act as a liaison between the Creative team and other departments, fostering effective communication and collaboration.
  • Manage fulfillment of key showroom collateral in collaboration with store teams.
  • Manage the Creative department budget and lead monthly financial forecasting and annual budgeting processes.

Requirements

  • Bachelor's degree in Marketing, Business, or a related field.
  • 7-10 years of proven experience in a Creative Operations role within the retail or related industry.
  • Demonstrated success in leading cross-functional teams and optimizing creative processes.
  • Strong leadership skills in fostering a collaborative culture.
  • Excellent organizational and project management skills.
  • Strong interpersonal and communication skills.
  • Ability to thrive in a fast-paced environment and remain calm under pressure.
  • Proficient in project management tools and software.

What We Offer

The Shade Store provides a competitive compensation package, comprehensive medical, dental, and vision benefits, generous paid time off, and a 401(k) retirement plan with company matching.