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Client Relationship Specialist

2 months ago


Mukilteo, Washington, United States U.S. Bank Full time
About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Client Relationship Consultant, you will play a critical role in achieving this goal by providing personalized support and guidance to our customers.

Key Responsibilities
  • Build and Foster Relationships: Develop and maintain strong relationships with clients through proactive outreach and follow-up, asking questions and learning about their financial needs and banking preferences.
  • Identify Solutions: Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
  • Stay Up-to-Date on Products and Services: Maintain a working knowledge of consumer and business banking products and services, including digital products and services.
  • Provide Exceptional Customer Service: Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
  • Collaborate with Branch Team Members: Develop collaborative partnerships with branch team members and partners to best serve clients.
  • Process Transactions and Applications: Open new consumer and business accounts, complete service requests, and submit credit applications.
  • Stay Ahead of the Curve: Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs.
Requirements
  • High School Diploma or Equivalent
  • Typically 1-2 Years of Job-Related, Retail Banking Experience
  • Proven Ability to Build and Foster Relationships
  • Effective Communication and Interpersonal Skills
  • Basic Knowledge of Applicable Bank and Branch Policies, Procedures, and Support Systems
  • Proven Customer Service and Interpersonal Skills
  • Experience with Using and Demonstrating Digital Products and Self-Service Technologies
  • Ability to Explore and Identify a Customer's True Needs
  • Basic Level of Proficiency in Making Appropriate Recommendations
Benefits
  • Comprehensive Benefits Package
  • Competitive Salary Range: $25.86
  • Opportunities for Professional Growth and Development
  • Recognition and Rewards for Outstanding Performance