Disaster Recovery Specialist

6 days ago


Jacksonville, Florida, United States Paul Davis Restoration, Inc. Full time

About Paul Davis Restoration

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As a leader in the property damage mitigation, reconstruction and remodeling industry, Paul Davis Restoration has been delivering excellence, expertise and customer experience second to none since 1966. With over 370 offices in our franchise network, we serve residential, institutional, and commercial customers across the United States and Canada.

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Our Mission

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We are committed to restoring properties and lives with integrity, responsibility and performance. Our passion for quality drives everything we do.

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Your Role

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As a Quality Assurance Analyst at Paul Davis Restoration, you will be responsible for completing accurate and timely estimate and documentation reviews through our main technology platforms, including XactAnalysis, Symbility, CMS and other estimating/claim management platforms.

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You will ensure adherence to carrier service level agreements by utilizing knowledge of industry standards, carrier guidelines and estimating best practices. Your communication skills will enable you to effectively communicate directly with franchisees and insurance carriers, ensuring that requirements are being met.

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This role requires strong analytical and problem-solving skills, as well as the ability to work independently and manage priorities. You will also assist franchises on estimating requirements and claim expectations based on carrier guidelines, and provide support during Catastrophe Events.

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Requirements

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To succeed in this role, you must have:

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  • ">
  • A high school diploma or GED">
  • A Bachelor's degree or equivalent experience in insurance claims or a related field">
  • At least one year of experience with document review or similar analytical job experience">
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Preferred Qualifications

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Experience serving in a customer service role and/or experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction are preferred.

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Work Environment

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This is a stationary position, requiring occasional movement within the office to access file cabinets and office machinery. You will be constantly operating a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

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The employee will be working indoors, exposed to air conditioning and heat, and normal office noises.

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Travel

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This position may require up to 10% travel, including visits to franchise locations, trainings, and team meetings.

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Compensation

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The estimated salary for this position is between $55,000 and $75,000 per year, depending on location and experience.

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Flexible work-from-home options are available.

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About Us

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Paul Davis Restoration is an equal opportunity employer, providing equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.



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