IT Support Specialist for Duval Charter at Flagler

6 days ago

Jacksonville, Florida, United States Duval Charter at Flagler Full time

We are seeking an Area IT Support Specialist to join our team at Duval Charter at Flagger, a leading education management company in the United States. This is an exciting opportunity to work with a talented team of professionals who share a relentless commitment to student greatness.

About Us

As one of the largest and highest-performing education management companies in the country, we proudly serve over 82,000 students in four states. Our mission is to provide an academically rigorous education that equips students with real-world readiness, prepared for college or career after graduation.

$63,500 - $75,000 per year

Job Description

This role will involve maintaining and supporting system availability of critical and non-essential school systems, providing superior customer support to school administration, teachers, parents, and students, and monitoring support requests to determine larger-scale issues.

Responsibilities
  • Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others.
  • Monitor support requests to determine larger-scale issues.
  • Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners.
  • Provide daily assistance within assigned regional area for end-user support, including, but not limited to computer hardware, software installation and upgrades, backups, and networking.
  • Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the education environment.
  • Escalate support requests & issues as needed to State IT Escalation Team
  • Maintain disaster recovery and prevention procedures.
  • Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners.
  • Maintain and implement IT related documentation, SOPs, and best practice procedures.
  • Be a technology liaison for schools, clients and vendors.
  • Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
  • Perform other duties as delegated by Florida State IT Director, Manager, and Escalation team.
  • Ensure adherence to best practice safety procedures.
  • Review & stay current on developments, literature and technical sources of information related to job.
  • Follow federal and state laws, as well as company policies.
Requirements
  • Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
  • Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
  • Ability to organize and manage multiple priorities.
  • Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
  • Strong customer orientation.
  • Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability; positive and professional phone etiquette.
  • High performance teams and a strong team player.
  • Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions.
  • Proactive and takes initiative. Thinks creatively.
  • Drives projects to completion. Insists on highest level of quality.

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