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Customer Service Representative
2 months ago
Church Mutual Insurance is seeking a highly skilled Customer Service Agent I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities:- Provide comprehensive direction and solutions to customers through written and verbal communication.
- Promptly respond to customer inquiries and resolve concerns in a timely and professional manner.
- Create system documentation of all interactions with customers, including any actions taken.
- Analyze and evaluate customer needs to determine eligibility for additional coverages and policies.
- Offer risk management suggestions and adequately price insurance coverages.
- Maintain assigned tasks and support the direct religious Church Mutual product line and Center of Excellence.
- Work collaboratively in a team environment to achieve corporate and team goals.
- Property and casualty insurance license required.
- High school diploma or equivalent required.
- Two years of customer service, industry, or equivalent work experience preferred.
- Ability to work a pre-established work schedule and provide after-hours support for customer requests.
- Strong verbal and written communication skills.
- Excellent multitasking and prioritization skills.
Church Mutual Insurance offers a competitive compensation package, including a minimum hourly rate of $20.84 and a maximum hourly rate of $29.17. We also offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
