Public Safety Account Manager
3 weeks ago
T-Mobile is a leading provider of wireless communication services, committed to delivering innovative solutions that empower our customers to achieve their goals. As a Sales Growth Expert, you will play a critical role in driving sales growth, renewing contracts, and improving customer satisfaction.
We are dedicated to fostering a culture of excellence, diversity, and inclusion. Our benefits package reflects this commitment, offering a comprehensive range of programs designed to support the well-being of our employees and their families. Whether you're looking for a challenging career opportunity or a chance to grow professionally, we invite you to join our team as a Sales Growth Expert.
Key Responsibilities:
- New Sales activities: Utilize contact lists to call leads to generate sales opportunities, exceed monthly sales, renewal, and churn target goals, welcome customers to T-Mobile, and review service agreements.
- Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base, complete customer account maintenance resulting from account reviews, provide account analysis to determine up-sell and renewal offers, supervise and resolve customer issues, and track individual account activity and results.
- Complete extensive data entry, system navigation, and utilization required, including independent analysis and sophisticated decision making related to information, accuracy, and efficiency in data entry.
- Participate in continuous training opportunities to maintain knowledge of products, services, and sales approaches, utilize automated knowledge systems, and deliver outstanding service to meet T-Mobile's efficiency and quality standards.
- Attain productivity and sales goals based on targeted metrics, meet/exceed all departmental goals and business objectives.
- Demonstrate positive and coordinated behavior with customers and coworkers, demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct, and disbursed adjustments and credits as appropriate within established limits and criteria.
- Support team initiatives and create an inclusive environment.
Requirements:
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
- 2-4 years Experience selling within the Public Safety vertical (Required)
- 2-4 years Experience in the Public Safety industry (Preferred)
- 2-4 years Demonstrated track record of sales success in business sales (B2B) (Required)
- 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)
Salary and Benefits:
T-Mobile offers a competitive salary range of $62,640 - $113,040 per year, plus a Total Target Cash Pay Range of $104,400 - $188,400, inclusive of target incentives. Eligible employees receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. The company also offers medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
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