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Reception Coordinator

2 months ago

Arlington, Virginia, United States Capitol Hill Consortium for Counseling & Consultation Full time

Welcome to Capitol Hill Consortium for Counseling & Consultation, a thriving Multi-Specialty Mental Health Practice. For years, we have been dedicated to providing the communities with accessible and insurance-accepted behavioral health solutions. We are excited to present an opportunity for you to contribute to our ongoing success.

Position Overview: Front Desk Coordinator

We are looking for skilled individuals to become part of our dedicated and goal-oriented Administrative Team. This role offers a chance to make a significant impact at our organization. Enjoy a fulfilling schedule from Monday to Friday, 9:00 AM to 5:30 PM.

What Distinguishes Us: Our Commitment

At Capitol Hill Consortium, our commitment to providing high-quality, accessible, and culturally-sensitive mental health services unites us as a team.

Your Responsibilities:

Client Communication

  • Facilitate effective communication with clients regarding scheduling, clinician information, services, and insurance inquiries.
  • Respond promptly to referral outreach from partner organizations.
  • Ensure timely communication by addressing emails, voicemails, and faxes within a 24-hour timeframe.
Client Placement
  • Match clients with appropriate clinicians based on insurance, interests, and availability.
  • Document placements in the intake log.
  • Assist in the onboarding process by entering client demographics and insurance details, and sending necessary paperwork.
Waitlist Management
  • Oversee the Clinicians Availability Log to enhance scheduling efficiency.
  • Collaborate with team members to identify intake availability using clinician schedules.
  • Manage the testing waitlist, maintaining accurate records of demographics and preferences.
  • Guide clients through insurance submission and billing processes in collaboration with the billing department.
Testing Coordination
  • Address inquiries from new testing clients within 24 business hours.
  • Provide detailed information about testing services and scheduling options.
  • Maintain communication with testing referral partners.
  • Manage the testing placement tracker and coordinate appointments.
Qualifications:
  • Education: A Bachelor's degree in a relevant field is required, with a preference for degrees in Psychology, Social Work, or related fields.
  • Experience: A minimum of 5 years of experience in EHR systems, clinician support, and medical scheduling is required.
Benefits Offered:
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Your Growth Potential:

By becoming part of our organization, you are not just filling a position - you are embarking on a journey of professional development. Collaborate with our training director to identify and meet evolving needs.

Explore This Opportunity:

We invite you to consider becoming an integral part of our mission-driven organization, where you can make a meaningful difference in the field of mental health.