Rooftop Server

3 weeks ago


New York, New York, United States LiLLiStar Full time
Job Overview

We are seeking a skilled and enthusiastic Server to join our team at LiLLiStar. As a Server, you will play a vital role in ensuring our Guests have an exceptional dining experience.

Key Responsibilities:

  • Prepare the dining area by setting and detailing tables, and ensuring all necessary condiments, candles, napkins, plates, glassware, and utensils are available.
  • Help Guests select food and beverages by presenting menu offerings, suggesting courses, and explaining any additions to the menu.
  • Inform Guests of basic information about our restaurant and other bar-lab venues on property or in the area.
  • Protect the establishment and Guests by adhering to all bar-lab policies and procedures, sanitation standards, safety, and alcohol control policies.
  • Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items.
  • Transmit orders to the bar and kitchen by recording patrons' choices and ringing appropriate items into POS.
  • Ensure Guests' orders are delivered in a timely manner, properly made, and with the correct accompaniments.
  • Respond to additional Guest requests, involving a manager for unusual or difficult requests.
  • Maintain table settings by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills and/or other special needs.
  • Properly describe, open, and pour wine tableside.
  • Correctly obtain payment by totaling charges, issuing a bill, tendering payment, returning change or a credit card and signature slip to the Guest.
  • Retrieve signed credit card or room charge slips prior to Guest departure and thank them for their visit.
  • Contribute to the team effort by assisting other staff as time allows.
  • Perform basic cleaning tasks as needed or directed by a manager.
  • Fill in for absent staff as needed.
  • Assist with special events as needed.
  • Adhere to grooming and appearance standards consistently.
  • Promptly address Guest service issues and refer to management when necessary.

Requirements:

  • Previous serving experience is required.
  • Excellent verbal communication skills are required.
  • Positive interpersonal skills are required.
  • Must speak English fluently and be able to write in basic English.
  • Physically able to carry 35 pounds; able to stand, bend, and move throughout the shift.
  • Works well as part of a team and on individual tasks.
  • Works well and efficiently under pressure.
  • Good interpersonal skills and communication with all levels of staff and management.

Server Top Skills & Proficiencies:

  • Dedication to Guest experience.
  • Knowledge of Food and Beverage.
  • Verbal and Written Communication.
  • High Energy.
  • Attention to Detail.
  • Multitasking.
  • Flexibility.
  • Basic Math.
  • Customer Service.
  • Teamwork.
  • Persistence.
  • Energy Level.
  • Thoroughness.
  • Professionalism.
  • Cleanliness – personal and spatial.

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