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Customer Service Representative

2 months ago

Somerset, Kentucky, United States Transworld Systems Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide high-levels of customer service, patience, and guidance to effectively assist with any and all questions or challenges customers may be experiencing with accounts
  • Use multichannel communications to assist customers with logging into, setting up and navigating accounts
  • Troubleshoot and resolve customers' account issues with one-call resolution
  • Provide a best-in-class customer service experience
Requirements
  • Previous call center/customer service experience required (technical support experience highly preferred)
  • Familiarity and savviness with Android/iPhone devices and applications
  • High levels of patience to assist non-technical customers with accounts
  • Ability to communicate effectively and provide friendly service
  • Experience using various communication tools (voice, chat, email)
About Us

Transworld Systems is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and providing a positive experience for our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.