Service Contract Administrator
2 weeks ago
RxSight Inc. is a leading ophthalmic medical technology corporation that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
Job Summary:
The Service Contract Administrator will be responsible for managing the company's service contracts for its capital equipment, as well as time and materials billing for non-compliant installed systems. This position will monitor service transactions in the field, develop billing to capture costs related to the servicing of these systems, and ensure accurate and timely invoicing.
Key Responsibilities:
- Generate accurate and timely invoices for time and materials based on labor hours and materials usage.
- Ensure service contract entries are entered accurately into the Service Support Module.
- Work closely with technical services and field support engineers to gather necessary data for billing purposes.
- Generate regular reports on billing activities, contract performance, and other relevant metrics.
- Provide analysis and insights into billing trends, identifying opportunities for process improvements.
- Collaborate with customers to address billing inquiries, provide clarification on invoices, and resolve any discrepancies.
- Be a subject matter expert of QAD Technical Service modules, including Service Support Module and Call Maintenance.
- Maintain positive and professional relationships with customers through effective communication and responsiveness.
- Work with contracts administration team to identify renewal and all-inclusive service agreements opportunities.
Requirements:
- Demonstrated expertise in time and materials billing processes and principles.
- Ability to calculate and analyze project milestones, labor hours, and materials usage to generate accurate invoices.
- Familiarity with industry best practices and emerging trends in billing methodologies.
- Ability to monitor contract performance and collaborate with the Contracts Administration team to address issues proactively.
- Proficiency in data entry and record-keeping with a keen attention to detail.
- Ability to reconcile billing records and address financial discrepancies in collaboration with the finance department.
- Strong process development skills, with the ability to review, document, and assess processes to assist with efficiency improvements.
- CRM and/or Business Intelligence, and/or analytics experience, i.e., Cognos, MS PowerBI, PandaDoc, WorkFlowmax, SalesForce, etc.
Education, Experience, and Training:
- Bachelor's degree; or equivalent along with 2-5 years' billing, contracts administration, or a related role.
Computer Skills:
Must possess a level of aptitude for learning software and/or computer systems to assist with new process development and implementations relating to field support functions.
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