Order Fulfillment Manager

2 days ago

Austin, Texas, United States Aviat Networks Full time
Job Title: Order Fulfillment Manager

Aviat Networks is seeking a highly skilled Order Fulfillment Manager to join our team in Austin, TX. As a key member of our Operational Management team, you will be responsible for developing and implementing internal strategies, objectives, and goals for the Management of Accounts within the Operations Fulfillment organization.

Key Responsibilities:
  • Manage account requirements and order fulfillment processes.
  • Develop internal/external relationships resulting in high levels of performance.
  • Act as the primary point of contact for customer escalations for operational issues and drive issues to resolution.
  • Develop direct relationships with customers, sponsor the Aviat Networks brand within the customer's organization, and act as the customer's champion within Aviat Networks.
  • Conduct and facilitate recurring calls with key customers and the Aviat Networks team to review each order and its progress, discuss pending shipments, and specific delivery requirements.
  • Ensure On Time In Full delivery does not fall below 92% on all orders and publish monthly tracking reports.
  • Act as a liaison with Sales & Territory Managers and provide updates on account statuses when required.
  • Manage a department of 5+ OF planners.
  • Manage the team to track customer request dates and work with the operations team for orders to ensure no slippages, liaise with the customer to advise of timings, and if required, amended shipping dates.
  • Manage the team to ensure OEM drop shipments are managed with site delivery instructions.
  • Manage the team to ensure Contractual terms & conditions are understood and complied.
  • Track and execute orders to ensure revenue goals are achieved and margins maximized.
  • Attend weekly MGMT revenue calls as a key contributor for Operations to confirm equipment revenue #'s and identify and risks/misses.
  • Work with Logistics to ensure all post-manufacturing lead times are maintained.
  • Actively involved with Carrier selection/RFP's for material transportation.
  • Work jointly with sales on new opportunities, quotes, and Advanced Sales Orders.
  • Oversee sales order changes and manage customer expectations of these changes.
  • Oversee the production of weekly status reports to the Customer.
  • Manage the team to work with customers to ensure logistics movements are agreed and discussed up front, including providing inspection requirements, weights, and dims ahead of time to better plan the logistical movement, ensure shipment method matches LC/Contract and Inco terms.
  • Coordinate Systems Integration testing and customer Field Acceptance Testing requirements.
Qualifications & Competencies:
  • Bachelor's Degree in Business, Engineering, or related field preferred.
  • Minimum 3 years' experience in a professional sales support, order management, or customer service role preferably in a high-tech industry.
  • Excellent communication and negotiation skills.
  • Outstanding interpersonal skills.
  • Extremely organized and detail-oriented with excellent follow-up.
  • Excellent project management skills.
  • Proficient in PC applications including MS Word, Excel, PowerPoint, and Access.
  • Requires on-site support in Austin, TX during each quarter end.
  • This position may require up to 10% travel in order to carry out duties of the role.

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