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Surgical Coordinator

2 months ago

Carmel, New York, United States Optum Full time
About the Role

We are seeking a highly organized and detail-oriented Surgical Scheduler to join our team at Optum. As a key member of our healthcare operations team, you will be responsible for coordinating surgical procedures for assigned providers, ensuring timely and efficient communication with patients, and maintaining accurate records.

Key Responsibilities
  • Coordinate surgical procedures for assigned providers, ensuring timely and efficient communication with patients and healthcare teams.
  • Book surgeries with hospitals and surgical centers, adhering to facility guidelines and protocols.
  • Schedule pre-operative, post-operative, and other necessary appointments as designated by providers.
  • Provide patients with clear and concise surgical instructions, ensuring they understand their responsibilities and expectations.
  • Communicate patients' financial responsibilities and secure prepayment or arrange financial agreements as needed.
  • Obtain necessary pre-operative documentation for surgery and provide it to facilities.
  • Act as a liaison between patients, precertification teams, and surgical facilities, ensuring seamless communication and coordination.
  • Provide exceptional customer service to patients and visitors, demonstrating professionalism and empathy.
  • Maintain confidentiality of patient information and adhere to all relevant policies and procedures.
Requirements
  • High School Diploma or equivalent required; 1+ years of scheduling experience in a medical practice environment preferred.
  • Intermediate computer proficiency, including Microsoft Outlook, Excel, and Word.
  • Experience working with electronic health records (EHRs) and medical terminology a plus.
  • Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines.
  • Excellent verbal and written communication skills, with ability to work well under pressure in a fast-paced environment.
About Optum

Optum is a leading health services company dedicated to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients and contribute to our mission of improving healthcare outcomes.