Senior Client Relations Specialist

2 weeks ago


Valley Park, Missouri, United States WWEX Group Full time

Experience the satisfaction of working at WWEX Group, where we are committed to providing innovative solutions for shippers and offering unparalleled career opportunities.

We invite you to join our team as a seasoned Client Relations Specialist, becoming a vital member of our energetic, collaborative, and dedicated workforce. In this role, you will serve as the voice of our clients, assisting them in navigating the complexities of transportation and addressing any challenges that may arise. By working closely with both colleagues and customers, you will tackle obstacles, build relationships, and provide support to foster their business development.

KEY CONTRIBUTIONS YOU WILL MAKE

  • Enjoy a consistent Monday to Friday work schedule without weekend commitments
  • Engage daily with both internal teams and external clients
  • Drive engagement through phone and email using our CRM platform
  • Identify and capitalize on profitable opportunities on a daily basis
  • Guide clients on fees, products, and available services
  • Support clients during service interruptions
  • Focus on delivering exceptional customer experiences
  • Establish strong partnerships with client executives and decision-makers
  • Collaborate effectively with sales and account management teams
  • Utilize carrier systems and websites efficiently
  • Gain knowledge specific to various carriers
  • Resolve escalated service challenges and provide guidance
  • Educate clients on preventing service disruptions and adhering to industry standards

YOUR PROFILE

  • Previous experience in customer-facing positions
  • Outstanding communication and teamwork abilities
  • Strong collaborator with a focus on customer satisfaction
  • Effective verbal and written communication skills
  • Commitment to continuous improvement
  • Willingness to learn and grow professionally

ESSENTIAL QUALIFICATIONS

  • A Bachelor's degree in communications, marketing, or a related field is preferred
  • Ability to adapt to evolving environments
  • Exceptional organizational and time management capabilities

WWEX Group is a leader in providing customized logistics solutions to small and mid-sized enterprises across various sectors. Leveraging advanced technology and extensive expertise, we deliver a comprehensive suite of logistics services that drive business growth.

Our dedicated culture and team are fundamental to our success. While our scale allows for competitive pricing, our dedication to outstanding service and a proactive problem-solving approach sets us apart in the industry.



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