Holiday Operations Assistant

3 days ago


Orlando, Florida, United States Embark Safety Full time
Job Type:
Full-time

Reports to:
Operations Manager
Embark Safety is a fast-growing private company in Orlando, near UCF, that helps companies identify and mitigate risks on the road. As an Operations Assistant, you will play a crucial role in supporting our team and contributing to our mission.

The ideal candidate must be highly organized and detail-oriented, possess effective written and oral communication skills, and be able to work with limited supervision.

A bachelor's degree is preferred, and ~1-2 years of business office experience performing similar job duties is required. You should also have strong knowledge of Microsoft Excel and Word, as well as computer proficiency with a focus on multi-tasking using several Windows applications at once while assisting customers.

Your responsibilities will include providing professional, knowledgeable, helpful, courteous, and responsive customer service on the phone, through chat, and email. You will also perform repetitive but critical data entry support activities and assume additional responsibilities as requested by the Operations Manager.

PERFORMANCE CRITERIA:
Meet or exceed established quality expectations and quantity quotas. Maintain strict adherence to Embark Safety's security policies. Adhere to phone schedule and meet operational targets around adherence, handling time, callbacks, etc. Flexible PTO, paid holidays, and 100% company-sponsored medical, vision, and dental insurance are just a few of the benefits you can expect as a member of our team. We are a 4-time awardee of INC5000, recognizing the fastest-growing private companies in the US. To shine in this role, include the word 'stellar' in your application.

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