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Customer Support Specialist

2 months ago

Warminster, United States Vertical Screen Full time

About Vertical Screen

Vertical Screen is a premier applicant screening organization with a significant international footprint. Our subsidiaries and affiliated companies serve prestigious clients, including corporations and governmental bodies across the globe. Our success is driven by a team of committed professionals who leverage cutting-edge technology and deliver outstanding service.

Position: Customer Service Representative (On-Site)

Location: Warminster

Work Schedule: Monday - Friday, 2pm - 10pm

Key Responsibilities:

  • Assist clients with a variety of inquiries
  • Address user requests through phone, chat, and email
  • Provide Tier 1 and Tier 2 software assistance and training
  • Analyze and resolve error notifications
  • Educate users on website features
  • Manage incoming communications and collaborate with various departments
  • Deliver prompt and precise information to clients
  • Process client orders in accordance with established protocols

Essential Skills:

  • Excellent time management and organizational abilities
  • Proficiency in Microsoft Office Suite
  • Strong verbal and written communication skills
  • Attention to detail and effective telephone communication

Education Requirements:

A high school diploma or GED is mandatory

Employee Benefits:

  • Comprehensive medical, dental, and vision insurance
  • 401K plan with employer matching
  • Flexible scheduling and paid time off
  • Lunch breaks and training opportunities
  • Employee referral bonuses and discounts
  • On-site employee gardens for a tranquil atmosphere

Additional Information:

All applicants will undergo drug testing and background checks.

EOE M/F/Disabled/Veteran