Hotel Reception Team Member

3 weeks ago


San Diego, California, United States Holiday Inn Express Mira Mesa Full time
Hotel Reception Team Member Job Summary

We are seeking a highly organized and detail-oriented Hotel Reception Team Member to join our team at the Hampton Inn Morgan Hill. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a positive experience while staying with us.

Estimated Salary: $42,000 - $52,000 per year.

Responsibilities:

  • Welcomes guests in a friendly and professional manner, providing information on hotel services and room location.
  • Processes all cash and credit card transactions accurately and efficiently, in accordance with established procedures.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Communicates any outstanding guest requests or issues to management, and responds appropriately to guest complaints.

Requirements:

  • 1-2 years customer service experience.
  • Ability to stand for 8 hours.
  • Basic knowledge of computers and software, including ability to use e-mail, word processing, and spreadsheet software.

Perks and Benefits:

  • Competitive salary and excellent benefits package, including medical, dental, life insurance, PTO, and 401(k) with company match.
  • Opportunity to grow and develop your career within our company.


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