Business Operations Team Lead

7 days ago

Kansas City, Missouri, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our store, ensuring that our members receive exceptional service and that our business runs smoothly.

Key Responsibilities
  • Assist management in supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures, and provide guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Ensure club pick up orders are filled, and handle claims and returns.
  • Oversee assigned area of responsibility, and maintain accounting records, files, transactions, and other required documentation.
  • Develop, communicate, and implement processes and practices to meet business needs.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams, using and sharing resources, information, and tools.
Requirements
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
  • Must be 18 years of age or older.
Benefits

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance, paid time off, parental leave, family care leave, bereavement, jury duty, and voting. We also offer short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

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