Service and Warranty Expert
1 week ago
Fortune Brands is seeking a highly skilled Service & Warranty Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.
Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless service delivery.
- Manage and resolve complex customer complaints and issues, escalating as necessary.
- Collaborate with internal teams to resolve technical issues and provide solutions to customers.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Develop and maintain strong relationships with customers to ensure their continued satisfaction and loyalty.
- 3-5 years of customer service experience, preferably in a technical or warranty-related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Proficiency in Microsoft Office and other relevant software applications.
- Experience in a design-build organization within the construction and/or building materials industry.
- Ability to work in a team environment, with a focus on collaboration and customer satisfaction.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
At Fortune Brands, we offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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Grove City, Pennsylvania, United States Skechers U.S.A. Full time{"title": "Skechers Product Specialist", "description": "Skechers U.S.A. is seeking a highly motivated and customer-focused Product Specialist to join our team. As a Product Specialist, you will be responsible for providing an exceptional customer experience, serving as a product expert, and driving sales through excellent customer service.Main...
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