Service and Warranty Expert

1 week ago


Pine Grove, Pennsylvania, United States Fortune Brands Full time
Job Title: Service & Warranty Specialist

Fortune Brands is seeking a highly skilled Service & Warranty Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless service delivery.
  • Manage and resolve complex customer complaints and issues, escalating as necessary.
  • Collaborate with internal teams to resolve technical issues and provide solutions to customers.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Develop and maintain strong relationships with customers to ensure their continued satisfaction and loyalty.
Qualifications:
  • 3-5 years of customer service experience, preferably in a technical or warranty-related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Proficiency in Microsoft Office and other relevant software applications.
Preferred Qualifications:
  • Experience in a design-build organization within the construction and/or building materials industry.
  • Ability to work in a team environment, with a focus on collaboration and customer satisfaction.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

At Fortune Brands, we offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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