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Shift Leader

2 months ago

Rice Lake, United States T Mart Full time
Job Description

Job Title: Shift Leader - Team Excellence

Job Summary:

We are seeking a highly motivated and experienced Shift Leader to join our team at T Mart. As a Shift Leader, you will be responsible for leading a team of employees to deliver exceptional customer service and ensure the smooth operation of our restaurant.

Key Responsibilities:

  • Lead a team of employees to deliver exceptional customer service and ensure the smooth operation of the restaurant.
  • Ensure that all employees are trained and equipped to handle customer complaints and concerns in a professional and courteous manner.
  • Monitor and maintain high standards of cleanliness and organization in the restaurant.
  • Manage inventory and supplies to ensure that the restaurant is fully stocked and ready for service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Conduct regular team meetings to discuss goals, progress, and any issues or concerns.
  • Provide coaching and feedback to employees to help them improve their performance and achieve their goals.
  • Ensure that all employees are aware of and comply with company policies and procedures.
  • Manage employee schedules and time-off requests to ensure adequate staffing levels.
  • Monitor and control labor costs to ensure that they are within budget.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of experience in a leadership or management role in the food service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High level of integrity and professionalism.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.