Bilingual Customer Service Representative
1 day ago
At Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where everyone can grow and thrive.
Job SummaryWe're seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring that they have a positive experience with our bank.
Key Responsibilities- Provide high-level customer service and support to external customers via phone, live chat, or email
- Authenticate callers to ensure the security of our customers and the bank
- Research and resolve customer inquiries and concerns in a timely and professional manner
- Stay up-to-date with product knowledge and administrative requirements through ongoing training and development
- Perform other duties as assigned by management
We're proud to offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), life insurance, paid vacation and personal time, and employee discounts and tuition reimbursement. We're also committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
Requirements- High school diploma or equivalent required
- Fluent in Spanish and English, written and verbal
- 1 year of related customer service experience required
- 1 year of call center and/or financial services experience preferred
Our customer service team works a variety of shifts, including Monday-Friday and every other Saturday. Additional shifts may be available on Tuesday-Saturday or Sunday-Thursday.
Why Commerce?We're proud to be an Equal Employment Opportunity employer and celebrate diversity. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
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