Store Associate

4 weeks ago


Austin, Texas, United States Sherwin-Williams Full time
Job Description

This position is crucial to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Responsibilities
  • Customer Satisfaction: Ensure high levels of customer satisfaction through excellent sales service.
  • Customer Assistance: Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
  • Relationship Building: Build productive trust relationships with wholesale and retail customers.
  • Sales Transactions: Process sales transactions accurately and consistent with policies and procedures.
  • Sales Goals: Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Work Order Files: Maintain precise work order files and formulas.
  • Product Retrieval: Pull appropriate products from the sales floor or warehouse.
  • Tinting and Mixing: Tint and mix products, as needed, to customer specifications.
  • Store Maintenance: Stock shelves and set up displays.
  • Cleaning: Clean store equipment.
  • Delivery Assistance: Load/unload delivery trucks.
  • Delivery Support: Assist in making deliveries, as needed.
  • Inventory Control: Maintain in-stock and presentable condition assigned areas.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options.
  • Inventory Management: Comply with inventory control procedures.
  • Sales Improvement: Suggest ways to improve sales.
Qualifications
  • Age Requirement: Must be at least eighteen (18) years of age.
  • Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Abilities: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Work Schedule: Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

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