Fitness Floor Staff Member

1 month ago

Montclair, New Jersey, United States Montclair YMCA Full time
Job Title: Fitness Floor Staff

At the Montclair YMCA, we are seeking a highly motivated and customer-focused individual to join our Fitness Floor team as a Fitness Floor Staff member. This role plays a vital part in providing a positive and supportive environment for members, guests, and fellow staff.

Key Responsibilities:
  • Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Conduct Fitness Center Orientations, teaching members how to implement a basic personal exercise program using YMCA equipment and facilities.
  • Promote member interaction and a supportive atmosphere, assisting members with their health and fitness goals and demonstrating proper technique for using wellness center equipment.
  • Address member questions and needs, reporting to the Health and Wellness Director if unsure of the answer.
  • Periodically tour all exercise rooms to ensure a safe and clean environment.
  • Enforce all posted rules and regulations.
  • Provide an environment conducive to member satisfaction and retention, promoting healthy living and responding to member concerns.
  • Direct members with special medical limitations or concerns to the Health and Wellness Director.
  • Safeguard malfunctioning fitness equipment and record updates in maintenance logs.
  • Supervise member behavior, exhibiting patience and tact while ensuring adherence to member code of conduct and Fitness Center rules.
  • Maintain neat and orderly fitness facilities, completing a checklist by the end of each shift.
  • Ensure well-groomed appearance, wearing an appropriate YMCA staff shirt and ID.
  • Secure a substitute Fitness Center Floor staff member when unable to work a scheduled shift and communicate the substitution to both the substitute and Health and Wellness Director.
  • Accept other assignments as requested by the Health and Wellness Director.
  • Manage radio station/TV stations and volume levels.
  • Practice risk management by anticipating potential safety hazards and taking appropriate action to reduce or eliminate the risk.
  • Record incident/accident reports according to YMCA policies and procedures.
  • Promote special fitness programs and incentives, having full knowledge of the programs and being able to answer related questions.
  • Promote a fitness environment that is friendly, welcoming, and conducive to member retention.
  • Conduct personal and professional behavior in a manner consistent with the best interest of the Association.
  • Anticipate and react to member conflicts, taking appropriate corrective action.
  • Participate in staff meetings and training activities and maintain CPR/First Aid Certification.
  • Follow hand scan procedures and accurately record work hours.
  • Provide high-quality customer service to all members and conduct YMCA tours to new or prospective members.
  • Assist with emergency evacuations and other special situation tasks as needed.
Requirements:
  • Must have a working knowledge of the proper use of all YMCA of Montclair fitness equipment and the ability to instruct members on fitness program development, implementation, progression, proper form and technique, exercise science knowledge, and high standards of safety based on YMCA training principles.
  • Must be at least 18 years old.
  • Must have a CPR/AED and First Aid Certification or obtain it within 90 days of employment.
  • Must complete Y-USA required online training within three business days from the date of hire and any other YUSA training as needed.
  • Must have a positive, upbeat attitude and strong member service skills, with the ability to relate effectively with a diverse population.
Work Environment and Physical Demands:

This role requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, visual acuity, and swimming. The work is performed primarily indoors, and the ability to lift 50 pounds is required.

Benefits:
  • Complimentary YMCA membership.
  • Accrued PTO.
  • Enrollment in the Y's retirement program with 12% of salary contributed by the Y.
  • A rewarding career with professional growth and advancement opportunities.
  • A challenging and fun work environment with creative and talented individuals.
  • Free YMCA Membership.
  • 25% Discount on YMCA Programs.
  • Employee Referral Bonus.
  • Employee Discounts.
  • Paid Time Off (PTO).
  • Paid Holidays.
Hourly Pay Rate:

Up to $18.00.

Work Schedule:
  • Evening Shifts: Monday to Friday.
  • Weekend Shifts: Saturdays and Sundays.

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