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Event Service Attendant

2 months ago

Lynnwood, Washington, United States Oak View Group Full time

Company Overview:
Oak View Group is a leader in venue development, management, and premium hospitality services for the live event sector. We provide a comprehensive suite of solutions for a range of prestigious venues and a client list that includes some of the most notable arenas, convention centers, music festivals, performing arts venues, and cultural institutions globally.

Position Overview:
The primary role of the Event Service Attendant is to deliver outstanding customer service throughout the event lifecycle, ensuring the highest levels of guest satisfaction. Below are the key responsibilities and qualifications required for this position:

Key Responsibilities:

  • Interpret and comprehend Banquet Event Orders.
  • Transport a minimum of 8 entrees per tray.
  • Deliver high-quality food and beverage service to guests during events, adhering to established service standards.
  • Establish and maintain friendly and professional interactions with guests, anticipating and fulfilling their needs.
  • Set up and oversee food and beverage stations in various locations, ensuring compliance with service standards.
  • Manage inventory for food and beverage stations.
  • Keep all event areas and front-of-house staging areas organized and tidy.
  • Assist in both the setup and breakdown of food and beverage service items.
  • Work independently during quieter periods.
  • Ensure a safe and clean working environment.
  • Engage in high levels of social interaction, collaborating closely with staff and frequently interacting with patrons.
  • Adapt to a flexible schedule, including evenings, weekends, and select holidays.
  • Demonstrate attention to detail to ensure accuracy and completeness in tasks.
  • Manage multiple tasks effectively.
  • Handle and move objects as required.
  • Exhibit a customer-focused, positive, and professional demeanor.
  • Possess strong oral and written communication skills in English.
  • Have a basic understanding of arithmetic operations.
  • Stand for extended periods.
  • Bend, stretch, twist, or reach as necessary.
  • Lift, push, pull, or carry heavy items up to 30 lbs. and frequently 15 lbs.
  • Maintain punctuality and consistent attendance.
  • Respond to simple inquiries or complaints from customers and community members.

Qualifications:

  • High School diploma or equivalent GED preferred; relevant experience may be considered.
  • At least one year of experience in events, banquets, or restaurant settings preferred.
  • Must be at least eighteen years old to serve alcoholic beverages.

Physical Requirements:
The physical demands outlined are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The role involves regular movement around the venue, standing for long periods during events, and effective communication.

Commitment to Diversity:
At Oak View Group, we recognize that a diverse team is essential for positively transforming the sports and live entertainment industry. We believe that inclusivity fosters innovation, enhances our services, and elevates our overall excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities we serve.

Equal Opportunity Employment:
Oak View Group is dedicated to equal employment opportunities and will not discriminate against employees or applicants based on any legally recognized basis, including but not limited to veteran status, race, color, religion, sex, national origin, age, physical or mental disability, or any other protected class under applicable laws.