Technical Support Professional

6 days ago


Brook Park, Minnesota, United States The Rockridge Group Full time

About This Opportunity:

The Rockridge Group is seeking a skilled IT Support Specialist to join our team in Pine Brook, NJ and New York City. As a key member of our IT department, you will be responsible for providing on-site technical support and assistance to employees.

Your Key Responsibilities:

  • Provide on-site and remote support for desktop computing issues, including troubleshooting and resolution.
  • Maintain and configure printers in a Windows network environment.
  • Offer training to staff on new hardware and software.
  • Resolve escalated tickets in a timely manner.
  • Support and troubleshoot common desktop applications, including Microsoft Office Suite and Adobe Acrobat.
  • Document processes, procedures, and knowledge articles related to the support environment.
  • Perform server and network equipment maintenance and basic troubleshooting.

What You Need:

  • Bachelor's degree and 2+ years of desktop support experience in a legal/professional services environment.
  • Prior experience supporting Windows 10 desktop environment and common desktop applications.
  • Ability to identify common user experience issues and analyze root causes.
  • Proficiency with Single Sign-On and Multi-Factor authentication.

Salary Information:

$80,000 - $110,000 per year, depending on experience.



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