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Retail Customer Experience Manager

2 months ago

Bolivar, Missouri, United States Marshalls Full time
Job Summary

We are seeking a highly skilled and experienced Retail Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing exceptional service, resolving customer complaints, and promoting loyalty programs.
  • Team Leadership: Lead and develop a team of Associates, providing coaching, training, and feedback to ensure they have the skills and knowledge to deliver outstanding customer service.
  • Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and loss prevention.
  • Communication: Communicate effectively with management, Associates, and customers to ensure seamless execution of store plans and priorities.
  • Training and Development: Provide training and development opportunities to Associates to enhance their skills and knowledge, and to support their career growth.
  • Performance Management: Monitor and manage Associate performance, providing feedback and coaching to ensure they meet performance expectations.
Requirements
  • Experience: 1 year retail experience and 6 months of leadership experience.
  • Skills: Strong communication and organizational skills, ability to multitask, and a strong understanding of merchandising techniques.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Pay: Starting pay range of $14.00 to $14.50 per hour.
  • Benefits: Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.