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Customer Engagement Specialist

2 months ago

Huntersville, North Carolina, United States Toyota of North Charlotte Full time

Overview:

The BDC Representative plays a crucial role in enhancing our sales initiatives by reaching out to potential clients. This position involves extensive communication through a high volume of telephone interactions aimed at scheduling appointments for our Product Specialists.

Key Responsibilities:

  • Maintain a consistent standard of outbound calls to prospective clients.
  • Approach each call with the objective of transferring or arranging appointments for clients to visit the dealership.
  • Promptly respond to sales inquiries and calls, ensuring timely follow-up with unsold prospects.
  • Adhere to the lead management plan guidelines for each lead in your database.
  • Effectively respond to internet inquiries and leads.
  • Accurately document interactions with each prospective client in our database.
  • Perform other reasonable duties as requested.

Qualifications:

  • 1-2 years of experience in customer service within an outbound calling environment.
  • Exceptional written and verbal communication skills.
  • Prior experience in phone-based roles is required.
  • General knowledge of the automotive sector.
  • Proficient in Microsoft Office applications.
  • Availability to work evenings until 9:00 PM and weekends as required by business needs.
  • Bilingual candidates are preferred.

Competencies:

  • Goal-oriented individual, motivated to surpass personal and team objectives.
  • Outstanding communication and customer service skills demonstrated to both internal and external clients.
  • Ability to collaborate effectively with colleagues.

*In return for your valuable knowledge, skills, and ambition, Toyota of North Charlotte offers competitive salaries and benefits.*

*Employment is contingent upon successful completion of a background investigation.*

*Toyota of North Charlotte is proud to be an Equal Opportunity Employer.*