Customer Service Ambassador

2 weeks ago


Pittsburgh, Pennsylvania, United States Cambria Hotel Pittsburgh Downtown Full time
Job Description
  • Greet customers immediately with a friendly and sincere welcome, use positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate, promote hotel's marketing programs, make appropriate selection of rooms based on guest needs, code electronic keys, non-verbally confirm the room number and rate, provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change and balance an assigned house bank, accept and record vouchers, travelers checks, and other forms of payment, convert foreign currency at current posted rates, perform accurate, moderately complex arithmetic functions using a calculator, post charges to guest rooms and house accounts using the computer.


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