Customer Service Ambassador

3 days ago


Pittsburgh, Pennsylvania, United States VBA Full time
Job Overview:
VBA is seeking a highly motivated and detail-oriented Customer Service Ambassador to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and resolving any issues they may have.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work independently with minimal supervision. They will also have a strong understanding of MS Word and Excel, as well as the ability to multitask and prioritize tasks effectively.

About the Role:
This is a full-time position working from home, with occasional in-office work required. The successful candidate will have a reliable internet connection and a quiet workspace, as well as access to a computer and software provided by VBA.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and fax
  • Explain customized benefit plans to clients and address any questions or concerns they may have
  • Work with the Manager of Member Services to ensure proper customer service is being delivered
  • Perform other duties of a clerical nature as assigned or required

Requirements:
  • At least one year of full-time customer service experience; experience in a call center environment preferred
  • High School Diploma or GED
  • Bilingual (English and Spanish) is required; must be able to read, write, and speak English and Spanish proficiently
  • Resident of Pennsylvania

Salary:
$19.00/hour plus overtime, paid holidays, vacation, personal and sick days, and benefits including health, dental, vision, disability, and life insurance, 401k plan with company match, and more.

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