Client Engagement Specialist

2 months ago

Daytona Beach, Florida, United States Ascena Retail Group Full time
About Us
At Ascena Retail Group, we believe in the transformative power of fashion. Our mission is to empower individuals through inclusive and stylish clothing options. We are dedicated to fostering a welcoming environment for all customers and associates, celebrating diversity in sizes, shapes, and backgrounds. If you share our passion for fashion and self-expression, you will thrive in our community.

Position Overview: The Client Engagement Specialist plays a pivotal role in cultivating a warm and inviting store atmosphere through exceptional customer interaction and operational excellence. This position is essential in establishing lasting connections with both new and returning clients, contributing to the overall success of the organization.

Key Attributes for Success:
  • Possesses a deep understanding of customer hospitality and the importance of making clients feel valued.
  • Proactively seeks to build and nurture relationships within the community, drawing new clients to our brand.
  • Goal-driven, excelling both independently and as part of a collaborative team.
  • Demonstrates strong organizational abilities and adeptness at multitasking in a dynamic environment.
  • Recognized as a leader, inspiring others to provide outstanding customer service.
Core Responsibilities:

Sales and Customer Service:
  • Utilizes company resources to enhance the brand experience and foster strong, lasting relationships.
  • Effectively communicates current product offerings, fit, and fashion trends to inspire and build trust with clients.
  • Proactively organizes customer outreach to strengthen relationships in a relevant and timely manner.
  • Actively participates in community and store events that promote the brand when applicable.
  • Employs a structured approach to monitor and track customer engagement activities.
  • Assists in driving overall store sales through effective supervision during management absences.
Business Insight:
  • Stays informed about industry trends and competitive dynamics to identify opportunities for enhancing the customer experience.
  • Balances customer service priorities with operational tasks to ensure timely completion of responsibilities.
Operational Duties:
  • Provides support in various operational areas as needed.
  • Assists with store opening and closing procedures as required.
  • Plans and prioritizes tasks to meet both customer and business needs.
  • Ensures the protection of company assets and maintains a safe working environment.
  • Adheres to all company policies and relevant employment laws.
Qualifications:
  • Preferred experience in sales or hospitality with a proven track record of meeting performance standards.
  • Availability to work a minimum of 16 hours per week, including flexibility for evenings, weekends, and holidays.
  • Proficient in using mobile technology (e.g., registers and tablets) to engage with customers effectively.
  • Ability to handle store fixtures and merchandise, including lifting items up to 50 pounds with assistance when necessary.
  • Comfortable retrieving items from above shoulder level, including the use of ladders when needed.
Equal Employment Opportunity:
The Company is committed to hiring and developing a diverse workforce. We evaluate all associates and applicants based on qualifications and abilities without regard to any protected characteristics. We encourage applications from individuals with disabilities and provide accommodations as needed throughout the hiring process.

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