Customer Service Representative

2 weeks ago


Carrollton, Georgia, United States Availa Bank Full time
Customer Service Representative Job Summary

Availa Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, chat, and email.

Key Responsibilities:

  • Assist customers with routine account-related requests, such as answering questions about accounts, statements, and online banking features.
  • Direct requests and/or callers to appropriate staff or department throughout the bank.
  • Cross-sell bank products and services to current and potential customers.
  • Assist with processing functions, such as creating new online banking letters, address changes in bill pay and online banking, verifying and reporting account balances, and completing Checkback processes.
  • Respond to customer requests via email, telephone, and/or chat.

Requirements:

  • High school diploma or equivalent required.
  • Accounting or banking experience encouraged.
  • Exceptional oral, written, and interpersonal communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Maintain a complete understanding of regulatory and compliance policies and procedures.
  • Exhibit patience and provide a positive experience.
  • Demonstrate a level of knowledge and skills equivalent to a Universal Banker I.
  • Must be able to work flexible hours and shifts.
  • Must have a valid driver's license and reliable transportation.

Benefits:

  • Medical, Dental & Vision Plans.
  • Option for Health Savings Account (HSA).
  • Life Insurance (Company paid for employee).
  • 401K and Employee Stock Ownership Plan (ESOP).
  • Company Paid Short & Long Term Disability Insurance.
  • Flexible Spending Account (FSA) & Dependent Care.
  • Eligibility for Tuition Assistance and Discounts.
  • Employee Assistance Program (EAP).


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