Division Technical Service Manager

1 day ago


San Francisco, California, United States Hilti Corporation Full time
Job Summary

This role is accountable for the development of strategy, programs, and personnel for Technical Service in support of overall strategic sales goals. The position includes development and maintenance of training programs and presentation materials, as well as implementation of a strategic direction in concert with Lead 2030 strategy. The successful candidate will drive activities of the field Technical Service team and influence Sales Management to ensure sustainable and profitable growth of Hilti Fastening & Protection specified products.

About Hilti

Hilti is a global leader in the construction industry, known for innovation, productivity, safety, and sustainability. We offer a unique opportunity to shape the future of construction and work with a diverse team of professionals. As a Technical Service Manager, you will be responsible for coordinating technical activities, developing market and product-oriented programs, and establishing effective relationships with major customers.

Key Responsibilities

Coordinate the technical activities of Field Engineers, Fire Protection Specialists, and Project Managers in accordance with Lead 2030 strategies and business objectives.
Develop and implement specific market and/or product-oriented programs and strategies to enhance sales, meet strategic objectives, and provide more value to Hilti customers.
Establish an effective program to maintain close contact with major, targeted Hilti customers for the purpose of developing specifier and buyer loyalty to Hilti products and services.
Hire, develop, and evaluate Technical Service personnel to ensure a high level of competence in providing technical support for the sales organization.
Work with Corporate Product Business Units and Technical Services Department to ensure Field Engineers, Fire Protection Specialists, and Project Managers are provided with timely, accurate, and useful technical information and training in support of their assignments and market needs.
Serve as a point of contact for all Field Engineer, Fire Protection, and Project Manager software needs, including CRM and CPM tool.
Plan and conduct regular meetings/seminars to build the competence of the Technical Service team in conjunction with local sales teams.
Provide feedback as needed to product and technical departments on customer/market needs as they relate to products, software, or other programs.
Assist in the annual development of Technical Service objectives, including KSO and bonus plans.
Provide support for specific projects or programs as directed by the MO Director, Technical Service.
Understand Codes, Regulations, and Technical Criteria pertinent to local markets and be able to communicate related issues and opportunities with Sales Management.

What We Offer

Hilti offers a competitive base salary and bonus potential, as well as a robust benefits package, including a generous paid time off policy, paid family leave, educational reimbursement, and student loan assistance. We also provide ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

Requirements

Bachelor's degree in Engineering, Structural Engineering preferred.
5 years minimum experience in engineering or related technical field.
Ability to be a superior mentor for coaching/training.
Excellent communication and interpersonal skills.
Ability to gather appropriate information and analyze it to develop and implement effective strategies.
Good presentation skills.
Ability to delegate duties and empower others.
Knowledge of basic computer applications, including CRM, CPM, Excel, Word, Outlook, and PowerPoint.
Ability to multi-task.
Ability to be creative and entrepreneurial.
Excellent problem-solving and decision-making skills.
Ability to be a team player and a team leader (Leadership experience is preferred).

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