Retail Store Team Member
3 days ago
We are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. In this role, you will play a critical part in driving sales growth, improving customer satisfaction, and maintaining store operations.
About the Position:
As a Retail Service Specialist, you will be responsible for leading store team members in providing exceptional customer service, supervising customer service levels, and ensuring timely processing of orders and merchandise. You will also handle special orders, process customer returns, and maintain accurate records of merchandise and warranties.
Main Responsibilities:
- Lead store team members in delivering outstanding customer service
- Supervise customer service levels on the retail showroom, including execution of customer service programs
- Ensure timely processing of buy online/ship to store orders and DC add orders
- Handle special orders and outside purchases efficiently and accurately
- Process customer returns and exchanges promptly and professionally
- Maintain accurate records of merchandise, warranties, and core charges
Key Skills and Qualifications:
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