Guest Service Leader

1 day ago


Hickory, North Carolina, United States Lowes Foods Full time
{"h3">Job Summary

We are seeking a skilled Guest Service Leader to join our team at Lowes Foods. As a key member of our front-end team, you will be responsible for ensuring that every guest receives a fast and pleasant checkout experience.

Key Responsibilities
  • Maintain high standards of guest service and ensure that all front-end staff are trained to meet these standards.
  • Manage guest traffic flow and work with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service.
  • Train cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up lists.
  • Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
  • Ensure the front end is clean, neat, and clutter-free at all times and that the parking lot is free of debris and excessive carts.
  • Be a positive role model for all front-end hosts in speech, manner, dress, hygiene, and integrity.
  • Monitor and enforce all other front-end policies related to Asset Protection and Shrink Control.
Requirements
  • Friendly, outgoing personality.
  • Ability to work well with others.
  • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
  • Ability to read and understand information and direction.
  • Knowledge of front-end operations.
  • Ability to supervise people, including training and development.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Effective communication and guest service skills.
  • Ability to stand for extended periods of time.
  • Demonstrate successful use of math skills.
  • Ability to work well with computers.
What We Offer

At Lowes Foods, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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