Care Management Support Coordinator II

1 week ago


Queens, New York, United States BCforward Full time
Care Management Support Coordinator II Job Description

BCforward is seeking a highly motivated Care Management Support Coordinator II to join our team. As a key member of our care management team, you will play a critical role in supporting administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.

Key Responsibilities:

  • Supports administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.
  • Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
  • Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
  • Supports member onboarding and day-to-day administrative duties, including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
  • Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
  • Knowledge of existing benefits and resources locally and makes referrals to address Social Determinants of Health (SDOH) needs.

Requirements:

  • Requires a High School diploma or GED.
  • Requires - 2 years of related experience.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.



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