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Regional Employee Benefits Supervisor

2 months ago

Fort Worth, Texas, United States Higginbotham Insurance Agency Full time
Higginbotham Insurance Agency, a leading independent firm in the insurance and financial services sector, is seeking a Regional Supervisor for Employee Benefits. This role is pivotal in our Fort Worth, TX office, overseeing the North Texas area.

The Regional Supervisor for Employee Benefits will play a crucial role in shaping workflow strategies, implementing training programs, and collaborating with Producers to manage the assigned team effectively. Responsibilities include overseeing workflows, ensuring compliance with agency policies, and managing team performance, including conflict resolution and expense oversight.

Key Responsibilities:
  • Provide comprehensive management and support for the team and Office Advocates, as applicable.
  • Conduct interviews and assess potential team members.
  • Facilitate training sessions and offer guidance on departmental procedures.
  • Assist in identifying training needs and provide support as necessary.
  • Step in to provide backup support when required.
  • Engage in disciplinary actions and termination discussions as needed.
  • Help implement new procedures and modifications.
  • Ensure adherence to policies and procedures for the team and Office Advocates, if applicable.
  • Contribute to the efficient operation of the Employee Benefits department within the designated region.
  • Address workflow challenges as they arise.
  • Stay informed about trends in the employee benefits insurance market.
  • Participate in initiatives for staff recognition.
  • Assist in data collection regarding new and lost business, as well as engagement metrics.
Additional Responsibilities:
  • Attend and complete required training sessions.
  • Perform other related tasks as necessary.
Required Knowledge, Skills, and Abilities:
  • Self-motivated with the ability to work independently towards agency goals.
  • Team-oriented with a positive approach to overcoming challenges.
  • Strong organizational and time management skills with meticulous attention to detail.
  • Critical thinking abilities to identify and address deficiencies.
  • Ability to meet deadlines consistently.
  • Above-average mathematical proficiency.
  • Accountability and reliability in fulfilling commitments.
  • Exceptional verbal and written communication skills for effective interaction with clients, carriers, and prospects regarding employee benefits.
  • Intermediate proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel; basic knowledge of PowerPoint is preferred.
Qualifications:
  • High school diploma or equivalent.
  • Life and Health Agent's license.
  • 5+ years of experience in account management is preferred.
  • ACSR designation is a plus.
  • Commitment to ongoing professional development.
Physical Requirements:
  • Ability to lift up to 25 pounds.
  • Frequent use of sight for reading documents and computer screens.
  • Regular use of hearing and speech for communication via phone and in person.
  • Repetitive hand movements for tasks such as typing and writing.
  • Ability to walk, bend, sit, reach, and stretch in various directions.