Overnight Hotel Auditor

1 week ago

Naples, Florida, United States Mainsail Lodging and Development Full time
We are seeking dynamic, friendly, and spirited individuals who take their responsibilities seriously while maintaining a light-hearted approach. Let's explore if we are a match.
The Night Auditor is responsible for the overnight shift, ensuring all reporting functions are accurately completed for the day. This role serves as the primary contact for guests during nighttime hours, delivering exceptional personalized service that aligns with the standards of Mainsail Lodging & Development.
Key Responsibilities
  • Execute all designated closing audit procedures and related tasks to effectively prepare the hotel for the following day of operations.
  • Adhere to established protocols for maintaining and posting a daily balance of all accounts, including running preliminary reconciliations, detailing transactions, and finalizing reports for accounting and profit centers.
  • Reconcile cashier's reports with the restaurant system nightly, investigating and resolving any outstanding tickets from day shifts.
  • Generate accurate and timely reports while managing all cash transactions with precision.
  • Balance and audit room revenue, food and beverage revenue, cashier reports, and guest and house accounts for accuracy; assist in preparing all reports pertinent to daily revenues.
  • Transmit credit card batches efficiently.
  • Complete and send daily management and accounting reports along with supporting documentation.
  • Act as the hotel system liaison during overnight hours.
  • Provide backup support to the hotel PBX operator during the shift.
  • Engage with guests by delivering outstanding customer service and sharing hotel insights, personalizing interactions by using guests' names.
  • Be knowledgeable about all hotel functions to effectively convey the hotel's unique story to each guest.
  • Assign and guide guests to their rooms based on preferences, paying attention to nonverbal cues to enhance their experience.
  • Process mobile arrivals and ensure flawless service in the remote check-in area.
  • Demonstrate proficiency in navigating high-tech amenities and applications.
  • Collect and verify payment methods, produce room keys for guests while ensuring confidentiality throughout their stay.
  • Serve as a concierge by providing local information regarding shopping, dining, and recreational options, and assist guests in making reservations or arranging tours.
  • Assist with guest luggage and manage the receipt, storage, and delivery of luggage and mail.
  • Respond promptly to guest inquiries.
  • Adhere to scheduled shifts and comply with break and lunch requirements.
  • Report accidents, injuries, and unsafe conditions to management; complete safety training and certifications.
  • Communicate with others using clear and professional language; prepare and review written documents accurately; answer phones with appropriate etiquette.
  • Foster and maintain positive working relationships with colleagues.
  • Report any suspicious activities or unusual items in guest rooms.
  • Identify and report any irregular behavior from guests in public areas or in their rooms.
  • Demonstrate initiative and manage assignments with minimal supervision.
  • Follow all hotel policies and procedures as outlined in the team member handbook.
  • Maintain cleanliness and organization of the work area.
Qualifications

Education & Experience
  • High School diploma or equivalent.
  • Previous experience in hospitality is preferred.
  • Familiarity with Opera PMS is a plus.
  • Exceptional customer service skills.
  • Strong verbal and written communication abilities.
Physical Requirements
  • Ability to sit or stand for extended periods.
  • Capability to bend and lift up to 40 lbs.
  • Clear communication skills.
  • Corrected vision within normal range.
  • Willingness to work long hours as needed.
Mental Requirements
  • Ability to make sound judgments quickly.
  • Manage multiple tasks while making appropriate progress towards deadlines.
  • Work independently and provide direction to others as needed.
  • Handle varying personalities within the hotel and community.
  • Maintain the highest level of confidentiality.
  • Effectively manage stress and high-pressure situations.
  • Anticipate, prevent, identify, and resolve workplace challenges as necessary.
Mainsail is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable laws.

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