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Imaging Field Service Engineer IV
1 month ago
We are seeking a highly skilled Field Service Engineer IV to join our team at Agiliti Health, Inc. in San Diego, California. As a Field Service Engineer IV, you will be responsible for maintaining high-quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.
Key Responsibilities
FIELD SUPPORT (75%):
- Troubleshoot high-end medical imaging equipment to ensure optimal performance and minimize downtime.
- Establish and adhere to preventative maintenance schedules to prevent equipment failures and ensure smooth operations.
- Maintain customer service logs and internal service records to track and analyze performance metrics.
- Solve complex issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
- Follow Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements to ensure compliance.
- Perform service, calibrations, and quality assurance checks for entire imaging systems as per the ISO13485 standards.
- Deliver technical support on high-end medical imaging equipment online and/or via telephone to ensure timely resolution and follow-up.
- Communicate daily with customers to ensure resolution and proper follow-up.
- Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).
- Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends.
- Provide continuous uptime support for applications software issues associated with the X-ray and Vascular modalities.
- Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
- Prepare users by designing and conducting training programs, providing software support, and reference.
- Supply online and telephone support for Windows and Linux.
We are looking for a candidate with a minimum of 15 years of high-end medical imaging equipment maintenance and repair experience. The ideal candidate will have a High School Diploma or GED and a current, valid, and unrestricted driver's license. Additionally, the candidate must have a safe driving record based on Agiliti policies. Basic computer skills, understanding of computer networks, and equipment interaction are also required. The candidate must be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule. Periodic travel may be required to support business needs. The ability to lift, push, and/or pull up to 75 pounds and often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand, and walk for extended periods is also necessary.
