Field Service Technician IV

1 week ago

San Jose, California, United States Canon USA & Affiliates Full time

**About the Role**

We are seeking a highly skilled Field Service Technician IV to join our team at Canon Solutions America, Inc. This role requires a strong technical background and excellent problem-solving skills to provide top-notch support to our valued customers.

**Key Responsibilities**

  • Diagnose and troubleshoot mechanical, software, network, and system failures using established procedures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation.
  • Provide efficient, responsive, and accurate Field/Shop/on-site maintenance to meet and exceed customer demands.
  • Maintain complete working knowledge and aptitude of multiple product lines at the expert level.

**Requirements**

  • Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
  • An Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.
  • Direct experience working as a field technician.
  • The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • The capability to excel in a 24/7 environment, while performing shift work and on-call rotations.

**About Our Company**

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

We offer a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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