Healthcare Service Coordinator Specialist

4 days ago


Mt Pleasant, South Carolina, United States Elevance Health Full time
About the Job

At Elevance Health, we are seeking a highly skilled Healthcare Service Coordinator Specialist to join our team. As a member of our medical operations team, you will play a critical role in ensuring the delivery of high-quality, patient-centered care.

The successful candidate will be responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. This includes facilitating the Person Centered Planning process, developing comprehensive support plans, and managing the physical health, behavioral health, and long-term services and supports needs of our members.

We offer a competitive salary of $62,000 per year, plus benefits that include paid time off, medical, dental, and vision insurance, 401(k) matching, and more.

About the Role

This is a field-based position, requiring travel to various locations throughout Iowa. The successful candidate will be assigned a territory based on their location and will work closely with our clinical healthcare management team to provide care coordination support.

Key responsibilities will include:

  • Conducting face-to-face program assessments and applying motivational interviewing techniques for evaluations and coordination of individual waiver and behavioral health or physical health needs;
  • Identifying members with potential clinical healthcare needs and coordinating those cases with the clinical healthcare management and interdisciplinary team;
  • Managing non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities;
  • Documenting short- and long-term service and support goals in collaboration with the member's chosen care team;
  • Identifying members who would benefit from alternative levels of service or other waiver programs;
  • Serving as a mentor, subject matter expert, or preceptor for new staff and participating in process improvement initiatives.
Requirements

To be considered for this role, candidates must have a Bachelor's degree and at least two years of experience working with a social work agency or equivalent combination of education and experience. Specific education, years, and type of experience may be required based upon state law and contract requirements.



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